Frequently Asked Questions

We're at Calle 68 #51C-47, in the Sevilla neighborhood, one of the traditional areas of northern Medellín, close to the city's university and cultural corridor. A short walk from the Botanical Garden, Parque Explora, the Medellín Planetarium and the University of Antioquia.

José María Córdova airport is about 40-50 minutes by car from the hotel (depending on traffic), in the municipality of Rionegro, outside Medellín. You can take a taxi or private transport at the airport, or arrange your transfer with us via WhatsApp before you arrive.

Olaya Herrera Airport, for domestic flights, is within the city and about 15-20 minutes by car from the hotel. We can also arrange your transfer via WhatsApp.

Universidad station (Line A) is the closest to the hotel, a short walk away. From there you can easily get around the whole city using the integrated Metro, Metrocable and Metroplús system.

Sevilla is a traditional residential neighborhood in northern Medellín, close to the University of Antioquia and several of the city's main cultural attractions. As in any city, we recommend the usual precautions when moving around, especially at night; we're happy to give you local tips when you arrive.

A short walk away you'll find the University of Antioquia (3 min), the Medellín Botanical Garden (5 min), Parque Explora and the Planetarium (7 min), and Parque de los Deseos (9 min). We also offer guided tours to places outside the city such as Guatapé, Comuna 13 and Hacienda Nápoles.

Yes, we're pet friendly. We accept small-breed pets in our Doble Externas Con Balcón and Cuádruple - Superior Twin rooms.

Yes, all our rates include American-style breakfast at no extra cost.

Check-in is from 3:00 PM and check-out until 12:00 PM (noon). Our front desk is available 24 hours.

We're happy to arrange it based on availability. Message us on WhatsApp before you arrive to confirm if it's possible on the day of your stay.

Rooms have a fan and natural ventilation. Medellín has a stable spring-like climate year-round (around 24°C on average), so most guests don't miss air conditioning.

Yes, all rooms have a private bathroom with a hot shower.

Yes, all rooms have free high-speed WiFi.

The Doble Superior Internas and Doble Externas Con Balcón rooms fit 1-2 guests. The Cuádruple - Superior Twin, with two beds, fits up to 4 guests.

As in all hotels in Colombia, a valid ID document is required at check-in (national ID for Colombians, passport for foreign visitors), in accordance with hotel registration regulations.

We accept cash and credit card.

Cancellation conditions depend on the channel and rate you book. You'll see them before confirming your booking on our booking engine, or you can ask us directly via WhatsApp.

Message us on WhatsApp and we'll be happy to tell you about parking options near the hotel for your arrival date.

Rates range from $110,000 COP/night (Doble Superior Internas), $130,000 COP/night (Doble Externas Con Balcón), to $150,000 COP/night (Cuádruple - Superior Twin), plus taxes. All rates include breakfast.

Yes, we offer laundry service with 24-hour turnaround.

Yes. We arrange transfers to and from José María Córdova Airport and Olaya Herrera Airport, private local transport, and guided tours around Medellín and its surroundings: Comuna 13, Guatapé, Hacienda Nápoles, coffee tours and Río Claro, among others.

Yes. We're about a 3-minute walk from the University of Antioquia, in a quiet, well-connected neighborhood, ideal for both short stays and family visits for students or professors.